Trailwisetack Return Policy

At Trailwisetack, we stand behind our merchandise 100%.

All items, EXCEPT CUSTOM MADE ITEMS, are eligible for a full refund or exchange.

Returned items must be in original packaging and returned within 10 days of receipt. Items must be in the same condition that they were originally sent out in (clean and unused).

Custom items: Unless prior authorization all custom products are NON RETURNABLE.

Return Policy: All return Items must be accompanied with a return authorization code and within 10 working days from date of purchase.

When returning items:

1. All returned items must be in the original packaging.

2. Any items returned for reasons other than defects must be unused and in the original packaging.

3. We will not give a credit or refund for used merchandise.

4. If you have received a defective item, please return the item and a copy of your invoice.

For orders that are damaged in shipping: Please notify us immediately so we can take the proper steps to replace the damaged merchandise.

If you have questions about a return, please call us at 970-231-3299 e-mail info@trailwisetack.com

Trailwisetack promises to deliver high-quality products in good condition. If, for any reason, your purchase is not satisfactory, we will gladly replace it or refund your money (excluding delivery charges). Simply call for authorization code, return your merchandise with the original paperwork and packaging within 10 days of receiving your order. We promise to process your request in a timely manner. OUR SUCCESS DEPENDS ON YOUR SATISFACTION!